Kreftforeningen - The Norwegian Cancer Society

Kreftforeningen wanted to reach even more people, which turned out to be challenging. Hanne and her colleague had to spend a lot of time communicating tasks and assignments from new "users" to the volunteers. Everything was conducted via phone or email and a lot of coordination had to be done. There was also a need to coordinate amongst the volunteers for them to get an overview of tasks and assignments that had been done and to report back when the volunteers had been visiting. This meant that Kreftforeningen spent a lot of time organizing and administering, time which could have been used to help "users" or to better follow up the volunteers.

After a workshop session with Nyby in the spring of 2018, Hanne decided to use Nyby to simplify their workflow. Nyby was set up so that anyone who wanted help could register via a link, or download the app directly, and then post their request. This request was then sent directly to a pre-qualified volunteer who could assess if there was possible for them to take the assignment. Thus, Hanne did not have to be an unnecessary intermediary, yet confident that the request was sent to qualified volunteers.

Group leaders can get an overview of all requests that comes in and follow up requests and communication if needed. When a volunteer goes somewhere for a visit, it can often be necessary to bring along another volunteer for practical reasons. You then post a request in Nyby to other volunteers who in turn can choose whether they have the capacity to get involved or not.

In this way, Nyby has made it easy to offer “Hverdagshjelpen”, Everyday Help, to many more, with less work, and with a clearer overview than before.