The Norwegian Cancer Society

Cancer can drain the body for strength. Everyday tasks can become difficult, and many have the need for extra. Many find it difficult to ask for help and to receive help, The Norwegian Cancer Society therefore launched the service "Everyday help" in Nyby to make it easier to ask for help for those affected by cancer.

Use Nyby for


Internal coordination







The Norwegian Cancer Society is one of the largest user- and interest organizations in Norway with over 116 000 members and 27 000 volunteers. The association is a nationwide non-profit organization for voluntary work in Norway.

The volunteers in the "Everyday help"-group help those affected by cancer with practical tasks, such as buying groceries, cleaning the house, tidying the garage or changing light bulbs. That way, the person affected by cancer can spend their time and energy on other things.

Ber om hjelp gjennom Nyby
The previous cancer patient Kjellrun Træthaug receiving practical help in her home through the Norwegian Cancer Society's service "Everyday help"

We had created different services, but we needed a system to coordinate them more effectively

- Hanne Hovde Bye, Volunteer coordinator at the Norwegian Cancer Society

The Norwegian Cancer Society wanted to expand their services and reach even more people. Hanne and her colleague then ran into some challenges: They had to spend a lot of time coordinating and communicating requests from new users to the volunteers via phone or email. Additionally, the volunteers had to coordinate among themselves to get an overview of all requests, and to report which tasks had been done by whom.

The Norwegian Cancer Society therefore spent a lot of time on coordination and administrative work, time they would rather spend to help users or follow-up on their volunteers.

After a workshop session with Nyby in the spring of 2018, Hanne decided to use Nyby to simplify their workflow. Nyby was set up so that anyone who needed help could register via a link, download the app directly, and then post their request in a group. This request was then sent directly to all qualified volunteers who could reply to the request and help the person out. Thus, Hanne did not have to be an unnecessary intermediary, yet she could remain confident that the request was sent to qualified volunteers.

Everything must be well-functioning, easy and safe to use. We therefore needed a platform like Nyby, otherwise we could not have launched nationally

- Hanne Hovde Bye

Group leaders can get an overview of all requests that are posted, and follow up requests and communication if needed. If a request requires more volunteers, the volunteers can easily coordinate among themselves by posting internal requests.

Nyby has made it possible to offer everyday help to more people in need of assistance, all while keeping the coordination and administration work to a minimum

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